Refund policy

7-DAY 100% SATISFACTION GUARANTEE

If you are unsatisfied with any product, return it for a full refund of the product purchase price, full credit, or exchange of your choice. We give you 7 days from the delivery date.

Damages and issues

Please inspect your order upon reception and contact us within 2 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds are made for product value only, excluding shipping and handling charges, unless you have received a damaged or defective product. 

Terms & conditions for return process:

• Music Mitra only accepts returns made within 10 days after delivery, in case of unsatisfactory return.
• All return items should be in the exact condition as you received it, and must include original packaging complete with all components including the warranty card and owner’s manual and show no signs of wear or abuse. You’ll also need the receipt or proof of purchase.
• There should be NO damage or dents during return shipment process. Otherwise the return will either be refused or subject to a 15% restocking fee.

Exceptions / non-returnable items:

• Opened or used sets of strings, boxes of reeds,
• Computer software, Audio interface, Midi Keyboards (or any other product that require registration in order to be used. Once registered, the product cannot be reassigned to another user and therefore, we cannot accept the return)
• Internal earphones, earplugs, traditional and ethnic wind instruments, Saxophone, harmonicas etc. (hygiene issues),
• Pickups or other items that have been installed,
• Drumheads and sticks, books, cassettes, CDs, DVDs, and videos.
• Digital Pianos 88 Keys.
• Any instrument, whose serial number is missing, altered or tampered.
• Products purchased as open box cannot be returned. Open Box products have been tested and are guaranteed to be functional. If your open box product is non-functional, please contact us.
• Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues. 
• Sale items or gift cards.

Return Process :

• If you wish to return a product, please contact us as soon as possible at +91 6000086363 or email us at support@musicmitra.com.
• All returns must be authorized, and the return shipment should be mailed within 5 days of receiving your order.
• Please pack the product properly, as it was delivered to you, so that there is no damage or dents during return shipment process.

Please send your return to:

15A, DLF Industrial Area, Moti Nagar, New Delhi, 110015

Ph - 6000086363

The refund will be initiated only after the package has been received back at our store at New Delhi.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@musicmitra.com.

You can always contact us for any return question at info@musicmitra.com.