Cancellation Policy

Your security is our top priority. We understand how important it is to feel safe when shopping online, especially for high-value gear. Our website is on Shopify, which is the most trusted platform for e-commerce stores.

All transactions on our website are encrypted and safe with trusted checkout and payment gateway.

Shop with confidence, your data is in safe hands.

At Music Mitra, authenticity is non-negotiable. We are authorised dealers for every brand we carry, therefore we only sell original, brand-authorised products.

Need help? Our expert team is here for you!

Call/WhatsApp: +91 6000086363

Email: support@musicmitra.com

Timings: 11 AM – 7:30 PM (Monday closed)

If you're unsatisfied with any product, you may return it for a full refund of the product purchase price, store credit, or an exchange of your choice. We offer a 7-day return window from the date of delivery.

If you need to return any merchandise, it must be shipped back within the 7-day guarantee period. All returned items must be in their original packaging, including all components such as the warranty card and owner's manual, and must show no signs of wear or misuse.

In case of defective, damaged, or wrong product must be reported within 2 days of the delivery date.

Please make sure to pack the item properly, as it was delivered to you, to avoid any damage or dents during return shipping. Returns that arrive damaged due to improper packaging may be refused or incur a 15% restocking fee.

Refunds will be issued for the product value only and do not include shipping and handling charges, unless the item was received damaged or defective.

We provide financing options through Bajaj Finserv EMI and Credit Cards from all major banks. This facility helps you pay for your purchases in easy monthly instalments. 

Read the EMI facilities for more details.

Music Mitra makes sure that shopping for a guitar or bass on our site is as exciting and reassuring as it is in person. That's why we go to great lengths to carefully inspect, play test, individually photograph, and weigh every stringed instrument.