All orders are subject to verification of inventory availability. Occasionally, popular products may be out of stock. When you place an order on our website, if we find that we have run out of stock and this has not been updated online, our customer support team will reach out to inform you of the situation.

At that point, you will have the option to either wait for the product to become available or cancel your order. Alternatively, you can choose to have the other items in your order shipped separately, and we will send the back-ordered item as soon as it arrives at our warehouse.

Please note that we reserve the right to make partial shipments. Additionally, if a product is unavailable for 10 business days, a full refund will be automatically issued to you.

Dispatch Time- Once we receive the order for a product we have in stock, it is dispatched within 1 - 3 days from our warehouse in New Delhi.

 
The process follows as,  

Order placed > Physical Stock Verification > Product tested and packed > Product shipped. 

Delivery Time- Check the expected delivery days for your location with the table below-

(Delhi, Faridabad, Gurgaon, Ghaziabad, Noida 1-2) (Chandigarh, Haryana, Punjab 2-4 )(Himachal Pradesh, Jammu, Uttar Pradesh, Uttarakhand 3-5 )(Andhra Pradesh, Bihar, Chhattisgarh, Gujrat, Goa, Jharkhand, 5-7 )(Karnataka, Kashmir, Madhya Pradesh, Maharashtra, Telangana, West Bengal 5-7) (Assam, Kerala, Kashmir 6-8)( Arunachal Pradesh, Mizoram, Meghalaya, Manipur, Nagaland, Tripura, Sikkim 8-15)

Musical instruments and pro audio equipment are fragile, sensitive products that need to be tested and packaged carefully. While we are unable to ship at lightning-fast speeds, our methods ensure a near-zero transit damage rate in India, and we'd like to keep it that way. Getting your product safely to you is our top priority. 

Nationwide shipping is an integral part of our business, and we have tied up with courier services for deliveries across the country.  

We take great care in packing our instruments before we ship them out. Our packaging methods are designed to minimize the risk of damage during transit. Since more than 90% of our orders are sent outside of Delhi, we have gained extensive experience in packaging and shipping.

On average, it takes us 45 minutes to pack a guitar and nearly 1.5 hours to pack a drum kit. We use high-quality materials to ensure that your instruments are shipped safely. 

In the unlikely event that your instrument is damaged during shipping, you may receive a replacement or a full refund, provided the instrument is returned to us. 

In such cases, either your payment will be credited back to you, or a manual order will be placed.

Contact us at +6000086363, send your payment receipt, and we will assist you further. 

We deliver in every state, every city and every town with over 20,000 serviceable pincodes.