Warranty
WARRANTY
The manufacturer's limited warranty is available on most of the products sold at Music Mitra.
The warranty period and service vary by manufacturer and product. Products that are under Warranty and have manufacturing defects shall be repaired by Authorised Service Centres "FREE OF COST". Customer shall show the purchase bill (and original Warranty card, if provided)for availing warranty service. The Warranty is valid within India only.
Please contact us for further information regarding the contact details of Authorised Service Centres for your product.
Our contact details for Warranty / Service information are as follows –
6000086363, 
support@musicmitra.com
LIMITATIONS AND EXCLUSIONS
The following items are NOT covered by this warranty.
- Accessories are not covered under Warranty.
- USB Cables, Power adapters or any accessory item are not covered under warranty.
- Fret wear, saddle wear, nut wear, strings and batteries.
- Any kind of routine maintenance, setups or adjustments
- Damage to finishes or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non-approved polishes.
- Any damage to an instrument resulting from customisation or modification from factory standards.
- The cleaning of controls or contacts of electronics due to exposure to a dirty, dusty, or otherwise contaminated environment.
- Damage caused by battery leakage.
- Normal wear and tear on any part of the instrument, case or gig bag, including plated surfaces, pickguards, zippers, clasps, handles, latches, case hardware, etc.
- Any instrument whose serial number is missing, altered or tampered with in any fashion.
- Instruments that have been serviced by unauthorised persons.
For complete details on the warranty, please contact us.
100% Secure Shopping
100% Secure Shopping
Your security is our top priority. We understand how important it is to feel safe when shopping online, especially for high-value gear. Our website is on Shopify, which is the most trusted platform for e-commerce stores.
All transactions on our website are encrypted and safe with trusted checkout and payment gateway.
Shop with confidence, your data is in safe hands.
Genuine Product
Genuine Product
At Music Mitra, authenticity is non-negotiable. We are authorised dealers for every brand we carry, therefore we only sell original, brand-authorised products.
Free Technical Support
Free Technical Support
Need help? Our expert team is here for you!
Call/WhatsApp: +91 6000086363
Email: support@musicmitra.com
Timings: 11 AM – 7:30 PM (Monday closed)
7-Day 100% Satisfaction Guarantee
7-Day 100% Satisfaction Guarantee
If you're unsatisfied with any product, you may return it for a full refund of the product purchase price, store credit, or an exchange of your choice. We offer a 7-day return window from the date of delivery.
If you need to return any merchandise, it must be shipped back within the 7-day guarantee period. All returned items must be in their original packaging, including all components such as the warranty card and owner's manual, and must show no signs of wear or misuse.
In case of defective, damaged, or wrong product must be reported within 2 days of the delivery date.
Please make sure to pack the item properly, as it was delivered to you, to avoid any damage or dents during return shipping. Returns that arrive damaged due to improper packaging may be refused or incur a 15% restocking fee.
Refunds will be issued for the product value only and do not include shipping and handling charges, unless the item was received damaged or defective.
EMI Available
EMI Available
We provide financing options through Bajaj Finserv EMI and Credit Cards from all major banks. This facility helps you pay for your purchases in easy monthly instalments.
Read the EMI facilities for more details.
Inspection by a Specialist
Inspection by a Specialist
Music Mitra makes sure that shopping for a guitar or bass on our site is as exciting and reassuring as it is in person. That's why we go to great lengths to carefully inspect, play test, individually photograph, and weigh every stringed instrument.
